Skip to main content

FAQ

General questions
Shipping + returns
Product care
Produits

How was the brand founded?

We have been travelling the mountains for more than 10 years together. 10 years of mountain expeditions, film projects and strong friendship. It came to a point we needed a new common challenge, related to our experience working with outdoor companies. We felt the time had come to create our own brand. We wanted to offer something simple, tangible, durable and useful. This is how Glacier Optics was born. A high-quality sunglasses brand made in the Alps.

Where is Galcier Optics?

It is in Vevey, Switzerland.

How long does it take to process an order?

Orders are typically processed within 1-5 business days.

What are the carrier options and timings?

Shipping times with regular carrier:
Switzerland: 2 - 10 business days. International: 7-45 business days; additional customs duties and taxes may apply.
Shipping times with Fedex carrier:
Switzerland: 1 - 10 business days. International: 2 - 45 business days; we delivered DDP. We pay the taxes.

How are the custom fees handled?

We delivered DDP worldwide. It means that we pay for the taxes and duties.

What happens if I wrote an incorrect adress?

Customers are responsible for providing an accurate shipping address. We do not issue refunds or replacements for orders delivered to an incorrect or incomplete address provided by the customer.

How should I take care of my glasses?

At Glacier Optics, we use only the highest-quality materials designed to withstand extreme conditions. However, we recommend using gentle lens wipes and a sunglasses strap to help protect your eyewear from damage caused by drops.

How can I understand my size?

You can check our size guide on the product page of your desired glasses.

How can I decide which model to purchase?

It really comes down to personal preference—every one of our models is designed to perform beautifully in mountain sports.
That said, each style has its own personality. Pierredar is our lighter option, making it a great companion for cycling, while Moiry has a vintage-inspired mountaineering feel that’s especially loved for skiing.
If you’re curious to explore more, you can always check the product details or reach out to us—we’d genuinely love to help you find the perfect pair!